Support Center

I am receiving a Code Error with the code supplied to me

If you are receiving a Code Error with the supplied Unlock code, please email us at with the following information:

1. IMEI number (Press *#06#, please do this again to verify the one supplied by you was correct)

2. Network the phone is currently locked to (Not the network you wish to use it on)

3. Phone Model and Make

4. The Error Message you received when trying to input the code

5. The Message that appears on your phone before you enter the code

*Please be detailed with your error so we can assist you in a fast and efficient manner

I cannot enter the code into my phone

Please refer to this page for Unlocking instructions

If you are following all the instructions and you are not receiving a prompt to enter the code into your phone, you may need to try another sim card. You may also be receiving no prompt because your phone may already be unlocked. If your phone is already unlocked, it will not prompt you again to enter the code. You may contact at if you are still having issues.

I can make Calls and Text but I’m not getting Internet Service.

In this case you will need to adjust what’s called the APN settings. The APN settings vary depending on the service provider you are trying to use. Please contact your service provider and they can assist you setting this up. There is no separate unlock for data or internet. If you can call or text, your phone’s network is fully unlocked. Also keep in mind, if your phone cannot use BBM, or other Blackberry services, Black devices need a special “Blackberry Dataplan” which you can get from your service provider

My Phone is asking for the “PUK” or “Security Pin” or “Password”

If your phone is asking for one of the above, it is the Simcard personal password or phone security password NOT the Network Lock which we provide for you. You can contact your service provider for this. Once you bypass this, you can use the Network Unlock Code provided by us.

My Phone said “Lock Successful” and it seems unlocked, but I am not getting signal with the phone

Keep in mind we ask you to check with your service provider to check if your phone will be compatible with their network after unlocking. Not all unlocked phones will be compatible with any Network.

However, if you have made sure your unlocked phone will be compatible with the network, and you are still not getting any signal try:

- Pulling the battery for 5 seconds and restarting the phone (Signal may take a few minutes to pick up the new network)
- Go to manage connection or mobile network settings, make sure “airplane mode” is turned off, and your network selection is set to automatic.
- If your phone has dual mode (CDMA and GSM) make sure GSM Mode is switched on.

The Model or Network I am trying to unlock is not listed on your Website

Please just shoot us an email at and we will be happy to let you know if we are able to unlock a particular model or network that is not listed on our website


April 19, 2014 06:39 pm

We apologize but if the network you are trying to unlock is not listed, we cannot unlock it at this time. Please check in a couple weeks are our services are constantly updated.

Thank you


April 19, 2014 12:39 am

the iusacell/unefon provider, is supported to unlock a c3 Nokia, mexico


February 15, 2014 10:25 pm

We apologize but the device you are trying to unlock is not a GSM device, so it cannot be unlocked to be used on other GSM networks.

Thank you.


February 14, 2014 02:59 pm

You unlock samsung galaxy mega from sprint


February 13, 2014 12:12 am

We apologize but if the network you are trying to unlock is not listed, we cannot unlock it at this time. Please check in a couple weeks are our services are constantly updated.

Thank you


February 05, 2014 12:32 am

The cost is $29.99 and takes 1-5 hours. You can place your order here:



December 02, 2013 09:44 pm

that model is not a GSM device so it cannot be unlocked


October 03, 2013 09:03 pm

hi there within paypal there is the option to pay via credit card aswell
thank you

dylan ryan

October 03, 2013 08:09 pm

can you only pay for codes with paypal


October 02, 2013 07:31 pm

sorry we cannot unlock tracfone devices


October 01, 2013 01:42 am

that is the i337

abrar malek

September 30, 2013 09:52 pm

i cant find my model number on your list for samsung galaxy s4 mines the SGH-1337M


July 29, 2013 08:45 pm

hi there the Pearl 8220 should be listed tehre


July 22, 2013 07:53 pm

we were just trying an alternative database, it should be available now

Elise Kellogg

July 22, 2013 05:17 pm

I just bought a code for my atrix 2 yesterday at 2 o clock my receipt number is 1860-8698-6265-2232 received it yet.


June 03, 2013 09:26 pm

the non accepted simcard does not have to be active, you can watch this video:


June 03, 2013 04:53 am

to get a phone unlocked does it have to have an active SIM inside or any kind of connection to internet? by the way the phone is optimus G e970 from ATT


April 26, 2013 09:23 pm

yes we do, we have done many


April 25, 2013 04:33 am

hi I purchased a unock code and it was successful yet today my phone shut off and will not turn back on....does anyone know what the deal could be?


April 23, 2013 08:08 pm

hello its 14.99, code is sent in 5 minutes


April 23, 2013 02:05 am

How much do you charge for unlocking an LG Optimus G E970 AT&T?


March 16, 2013 12:20 am

hello PerlaM,

How long ago did you place your order? Keep in mind it takes 2-6 business days for it to be unlocked.

Thank you


March 13, 2013 04:29 pm

Hii, I place my order on saturday for a Sony Xperia Ion. but my order status still say pending.. What I have to do? Thanks.


February 13, 2013 06:20 pm

hello Georges,

It cost $39.99 and takes 1 business day!

Thank you


February 13, 2013 11:52 am

how much does it cost to unlock the iphone 5 fot at&t to a GSM network?


February 13, 2013 01:21 am

Hello Shabbir,

Sorry unfortunately we cannot unlock that carrier at the moment. Please check back with us in 3-4 weeks.

Thank you for considering!


February 13, 2013 01:21 am

Hello Rajesh Shaveta,

Model:iPhone 5
Locked To:Vodafone
Your Price:$79.99
Average Processing Time:5-12 business days

Thank you


February 11, 2013 08:41 am

how much to unlock an iphone 5 from at&t to carrier alfa-lebanon?
does it work to alfa lebanon?
and the same for the lumia 920 from at&t. thanks


February 09, 2013 08:33 pm

I do not see Nokia Lumia 920 in the list. Can it be unlocked. It is locked to AT&T network.. I want to use it international.

Rajesh Shaveta

February 09, 2013 08:39 am

Hi..Can you unlock Iphone 5 from Vodafone UK. if yes what is timeframe?


February 08, 2013 06:43 pm

Hello hor vannak,

Can you please insert a non accepted sim card into the phone to see if it prompts you for an unlock code?

Thank you

hor vannak

February 08, 2013 07:15 am

i need to unlock code for huewei g2101


February 05, 2013 01:23 am

hello Kevin,

Sorry unfortunately we cannot unlock that carrier at the moment. Please check back with us in 3-4 weeks.

Thank you for considering!


February 02, 2013 07:28 am

Can I unlock an iPhone 5 that is locked to Rogers?


January 30, 2013 07:30 pm

yes it says sim locked insert pin code 10 attemtps remaining is that okay?


January 30, 2013 07:26 pm

Hello Doug,

No they are under the same tower so you are in the clear!



January 30, 2013 07:24 pm

I just ordered an unlock code for a Samsung Focus locked to AT&T. After ordering I opened the battery and discovered the SIM is from Cingular. Is that going to affect the unlock process adversely?


January 30, 2013 06:47 pm

Hello Czar,

Model:Lumia 800
Locked To:Vivo
Your Price:$19.99
Average Processing Time:24-48 hrs

Make sure when you insert a non accepted sim card into the phone to see if your phone is prompting for an unlock code.

Thank you!


January 30, 2013 06:19 am

hi i have a nokia lumia 800 that i have updated to windows 7.8, it was working fine with all carriers before update but now is asking for network pin :S my phone was from brasil and the carrier was vivo, can you get my unlock code??


January 11, 2013 05:47 pm

Hello Anthony,

No unfortunately not. We need you to activate the phone for us to unlock your phone for you.

Thank you!


January 10, 2013 10:41 pm

Can I unlock an iPhone 4 that is locked to Telus but has not been activated?


January 10, 2013 05:49 pm

Hello David Amoah,

What network is your phone?

Thank you!

David Amoah

January 10, 2013 02:01 am

I cannot unlock my nokia c3 with IMEI 352449057474762


January 02, 2013 06:28 pm

Hello Shay,

What network is your phone locked too? You can actually go onto our website and fill out the first form and see how much your phone will be, and how long it will take for the code to arrive. Make sure you have the correct IMEI, network its locked too and the phone model type.

Click the link below:



January 01, 2013 06:37 pm

have a HTC windows 8x phone how much to unlock ?


December 31, 2012 07:26 pm

Hello there,

Model:One X
Locked To:Vodafone
Your Price:$14.99
Average Processing Time:2 - 5 minutes

Thank you!


December 30, 2012 06:34 am



December 27, 2012 07:18 pm

hello German Munoz,

You would need to contact your network provider to see why you are not able to use the phone at its full complicity.

Thank you!


December 19, 2012 08:28 pm

Hello Kumar,

You need to activate your phone for us to factory unlock it.


Agyeman Emmanuel

December 19, 2012 07:57 am

my sony xperia S LT26i is hardlocked to orange Uk.Is there any way for it to be unlocked.

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START HERE by selecting your make below


Step 1

Check your Cell Unlock code availability

We quickly scan our IMEI databases to see if a code is available for your device.

This search is completely free and anonymous!

Press *#06# on your device to get the IMEI number.

Step 2

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Your information will be strictly used to deliver the code and instructions to the email address you specify once your order is complete.

Step 3

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Once you have finalized and checked that all the information is correct you will be transferred to Paypal's secure payment gateway.

Step 4

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