Support Center

If you are receiving a Code Error with the supplied Unlock code, please email us at support@cellunlocker.net with the following information:1. IMEI number (Press *#06#, please do this again to verify the one supplied by you was correct)

2. Network the phone is currently locked to (Not the network you wish to use it on)

3. Phone Model and Make

4. The Error Message you received when trying to input the code

5. The Message that appears on your phone before you enter the code

*Please be detailed with your error so we can assist you in a fast and efficient manner

Please refer to this page for Unlocking instructions If you are following all the instructions and you are not receiving a prompt to enter the code into your phone, you may need to try another sim card. You may also be receiving no prompt because your phone may already be unlocked. If your phone is already unlocked, it will not prompt you again to enter the code. You may contact at support@cellunlocker.net if you are still having issues.

In this case you will need to adjust what’s called the APN settings. The APN settings vary depending on the service provider you are trying to use. Please contact your service provider and they can assist you setting this up. There is no separate unlock for data or internet. If you can call or text, your phone’s network is fully unlocked. Also keep in mind, if your phone cannot use BBM, or other Blackberry services, Black devices need a special “Blackberry Dataplan” which you can get from your service provider

If your phone is asking for one of the above, it is the Simcard personal password or phone security password NOT the Network Lock which we provide for you. You can contact your service provider for this. Once you bypass this, you can use the Network Unlock Code provided by us.

Keep in mind we ask you to check with your service provider to check if your phone will be compatible with their network after unlocking. Not all unlocked phones will be compatible with any Network.However, if you have made sure your unlocked phone will be compatible with the network, and you are still not getting any signal try:

– Pulling the battery for 5 seconds and restarting the phone (Signal may take a few minutes to pick up the new network)
– Go to manage connection or mobile network settings, make sure “airplane mode” is turned off, and your network selection is set to automatic.
– If your phone has dual mode (CDMA and GSM) make sure GSM Mode is switched on.

Please just shoot us an email at Sales@cellunlocker.net and we will be happy to let you know if we are able to unlock a particular model or network that is not listed on our website