Motorola Unlock Instructions
Introduction:
These are specific instructions to help you unlock your Motorola device once you have received the Email with the Unlock code from us.
Please read the instructions thoroughly before your first attempt at unlocking.
** REMINDER **: The Motorola G4 Play (XT1609) from Verizon will only work with compatible CDMA networks after unlocking. This model from Verizon cannot be used with GSM service providers!
Warning: Some Motorola models only have 10 attempts to input a code but will not show a lock counter. Please do not use up more than 2 attempts on a single code.
Requirements:
1) Foreign sim card (sim card from another carrier)
2) Your Acer unlock code sent via Email from us.
(If you don’t have an unlock code yet, Get Motorola Unlock Code here).
Code Format:
If you receive your code(s) in this format:
12345678 87654321
These are 2 separate codes. Input the first 8 digits and click OK/Unlock.
If it gives you a code error, proceed with the second 8 digit code.
If you receive your code(s) in this format:
abcDEFg 12345678 87654321 hijKLMn
These are 2 separate codes (ignore the letters). Input the first 8 digits and click OK/Unlock.
If it gives you a code error, proceed with the second 8 digit code.
IF you receive your code(s) in this format:
12345678 OR 1234567890987654
This is one code. Input the 8 or 16 digit code you received.
Instructions to Input Motorola Unlock Code:
1) Power on your device with a foreign sim card
2) Phone will prompt for the Motorola Unlock Code
3) Enter the unlock code provided
4) Your phone is now unlocked!
Turn your connections and airplane mode off before proceeding with the unlocking.
Video Guide to Input Motorola Unlock Code:
Unlock Motorola
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Unlock Telus/Koodo Motorola Moto G
Unlock Motorola RAZR HD
Unlock Motorola Droid 3
Unlock Motorola KRZR K1
Unlock Motorola Moto X
* If you receive an error message after inputting the code, do not try the code again and proceed to the troubleshooting steps below.
Like us if we helped you Unlock your Motorola Phone!
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Troubleshooting:
“My phone does not prompt for a network unlock code.”
In this situation, it could be one of the following reasons:
– Phone is already unlocked
– Sim card slot is defective
– IMEI is blacklisted by the original carrier
– The phone requires an alternative way to unlock
If your device does not prompt for a code, please contact us for help to diagnose the problem.
“I input the code and received “Code Error” or “Sim Network Unlock Unsuccessful.”
In this case, you want to make sure you gave us the correct information pertaining to your device. Please check the following:
– IMEI when dialing *#06#
– Model number of the device
– Network the phone is locked to
If there are any discrepancies, contact us immediately with the correct information.
If all the information is correct, try the following troubleshooting steps:
– Factory reset the phone
This will wipe the device but may fix the issue. Back up any important data from your phone before proceeding.
– Check to make sure your device is not rooted (ie. Custom ROMs/firmware installed)
The device must be running stock ROM to accept the unlock code. Once it’s unlocked, you can root the phone again.
If you are still getting an error message, contact us for further assistance.
If you see one of the following error messages instead:
– “Contact Service Provider”
– “Tamper Alert”
– “Wait before enter special Code”
– “Contact Service”
It’s because you or somebody already entered too many wrong codes! You just have to leave the phone powered ON on these errors messages and after 40-120 minutes the message “Enter Code Special” will appear again!
“I unlocked the phone but I’m not able to use data or send/receive MMS.”
In this case you will need to adjust what’s called the APN settings. The APN settings vary depending on the service provider you are trying to use. Please contact your service provider and they can assist you with setting this up. There is no separate unlock for data/internet or MMS. If you can call or text, your phone’s network is fully unlocked.
My Phone is asking for the “PUK” or “Security Pin” or “Password”:
If your phone is asking for one of the above, it is requesting a device or sim card passcode lock set on the phone by the user. Once you input this code, you will then be able to input the network unlock code provided by CellUnlocker.net
Customers Successfully Unlocking their Motorola Phones:
Unlock AT&T Motorola Moto X (2nd Generation)
Unlock Koodo Motorola Moto X Play
Unlock Virgin Motorola Moto G (3rd Generation)
Unlock AIO Motorola Moto G
Unlock Koodo Motorola Moto G (3rd Generation)
Unlock Koodo Motorola Moto X Play
Unlock Telus Motorola Moto X Play
Unlock Virgin Motorola Moto G
Unlock AT&T Motorola Nexus 6
